Product support
Describe what you were trying to do, the public page or product area involved, what happened, and what you expected. Do not include gallery passwords, private capability links, session cookies, client names, or image files in the first report.
Privacy requests
State whether your request concerns an account, an anonymous gallery, analytics, or public website content. Framekeep may need to verify control through the product before changing private data, but the first message should contain only the minimum context needed to route the request.
Security reports
Explain the affected public surface, the impact, and safe reproduction steps. Do not access another person's gallery, download private images, publish secrets, or include a live token in the report. Framekeep will request a safer follow-up channel if sensitive evidence is necessary.
Documentation corrections
Include the public page URL, the statement that appears inaccurate, and a primary source supporting the correction. Material product or competitor claims are reviewed before the page date or structured data is updated.
Developer questions
Reference the OpenAPI operation, MCP tool, discovery document, status code, or response header involved. Public interfaces are read-only and need no API key. Private gallery and studio workflows are intentionally outside the public agent contract.